Refund policy

PRIMEWRAP SUPPLY – RETURNS & REFUNDS POLICY

At PrimeWrap Supply, we stand behind the quality of our products and aim for complete customer satisfaction. Please review our updated policy below:

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RETURNS

Due to the nature of B2B sales, all sales are final unless the product arrives damaged, defective, or incorrect.
We do not accept returns for:
    •    Change of mind
    •    Over-ordering
    •    Customer error in specifications or quantities

If you receive a damaged, defective, or incorrect product, you must:
    1.    Contact us within 3 business days of delivery at team@primewrapsupply.com
    2.    Provide your order number and clear photos of the issue for verification

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REFUNDS

Refunds will only be issued if:
    •    The product is confirmed damaged, defective, or incorrect upon delivery
    •    The product is unavailable or discontinued before shipping

Important:
    •    Refund requests must be submitted within 3 business days of delivery
    •    All approved refunds will be processed to the original payment method within 5–7 business days
    •    Shipping and handling charges are non-refundable unless PrimeWrap Supply is at fault

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DELIVERY ISSUES

For orders eligible for free local delivery, the customer is responsible for ensuring someone is present to receive and inspect the shipment.
    •    We are not responsible for products lost, stolen, or damaged after successful delivery confirmation
    •    If a delivery attempt fails due to customer unavailability, redelivery fees may apply

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ADDITIONAL TERMS
    •    Any exceptions to this policy must be approved in writing by PrimeWrap Supply management
    •    PrimeWrap Supply reserves the right to update or amend this policy at any time without prior notice